Privacy policy

TalkPlay Junction (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your health information. This Privacy Policy explains how we collect, use, and protect information through our website in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

“Protected Health Information” (PHI) refers to information that identifies you or your child and relates to health, medical history, treatment, or payment for health care services. Examples include names, birthdates, diagnoses, and insurance details.modification and voice therapy services.

Through our website, we may collect:

• Personal Information you voluntarily provide (e.g., name, phone number, email) via contact forms or appointment requests.
• Child-related Information submitted by parents/guardians (e.g., child’s name, age, therapy concerns).
• PHI only if you choose to share it in online forms or secure portals.
• Non-Personal Information (e.g., IP address, browser type, site usage) collected through cookies or analytics tools.

• Provide evaluation and treatment services.
• Communicate with you regarding scheduling, care, or billing.
• Coordinate with other providers involved in your child’s care (with your authorization).
• Comply with legal, insurance, or regulatory requirements.

We will not sell or share your PHI for marketing purposes. We may share PHI only when:

• With your authorization: You give written permission for disclosure.
• For treatment, payment, or health care operations: To coordinate care or billing.
• As required by law: For public health activities, legal proceedings, or law enforcement requests.
• With business associates: Such as electronic health record or billing services, who are contractually bound to protect PHI.

We use secure technologies and administrative safeguards to protect PHI transmitted through our website. Please note:

• Standard email or website forms may not be fully secure. We encourage you to use our secure client portal for sensitive health information.
• While we take precautions, no online system is 100% secure.

As a client (or parent/guardian of a client), you have the right to:

• Access and obtain a copy of your PHI.
• Request amendments to your PHI.
• Request restrictions on how we use or disclose PHI.
• Request confidential communications by alternative means (e.g., phone vs. email).
• Receive a record of disclosures of PHI.
   

To exercise your rights, please contact us in writing (see Contact section below).

We only collect information about children from their parent or legal guardian. Children should not submit personal information through our website.

Our website may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this Privacy Policy periodically. Updates will be posted here with a new effective date.

If you have any questions about this Privacy Policy or your HIPAA rights, please contact:

TalkPlay Junction
8230 Hickman Road, Suite A

Clive, IA 50325
alicia@talkplayjunction.org
515-207-2871

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You will not be penalized for filing a complaint.